Frequently asked questions
Everything you need to know before getting connected.
Is the router really free?+
Yes. Your router is included at no cost for as long as you subscribe. If you cancel, you'll simply need to return it to us — no penalty.
How fast is delivery?+
We deliver next day everywhere in Zimbabwe. Order today, get connected tomorrow — no waiting weeks for hardware to ship.
Is it really uncapped?+
Yes. All three plans are truly uncapped and unshaped. No fair-use throttling, no hidden caps.
How do I install it?+
Plug and play. Just power on the router — it connects automatically. If you get stuck, we're one WhatsApp away.
Can I cancel anytime?+
Yes. Pay month to month. Cancel whenever you like and return the router to us.
How do you compare to Starlink?+
Starlink needs a ~$600 dish plus $50+/month. Uncapped starts at $10/month for students and $15/month for households, with a free router delivered next day. No dish, no waiting weeks, no installer — internet the poor can actually afford.
How does the student plan work?+
The $10 Uncapped Student plan is for enrolled students only. You'll need to show a valid student ID card to the courier at delivery. It's for personal use — sharing the connection via hotspot will get your account suspended without refund.
Do I need to sign in to order?+
No. You can browse the whole site and check out as a guest. Creating an account is optional — it gives you a dashboard and in-app order updates.
How do I pay?+
Pay on delivery via EcoCash, OneMoney, cash or card. No upfront payment required.